frequently asked questions

Our showroom is stocked with various samples for your viewing. Just let us know what you want to see and we will endeavour to have them in our showroom,as you can appreciate as we are authorised resellers of a huge range it is impossible to have a sample of every garment but we will endeavour to help where we can.
Please call us for appointment on 03-9580 4958 or email us sales@promocorp.com.au

Unfortunately we can't accommodate the frequent requests we get for free samples so we try to assist by offering brand new samples at great wholesale rates,this allows us to pass on the best possible prices to our customers. New samples will be supplied plain and in original packaging. If you proceed with an order for uniforms, samples can be returned for inclusion in your embroidery production run.If you don't decide to proceed with an order we are able to return the samples to the manufacturer on your behalf however they will charge a 50% restocking fee plus freight.The samples must be returned clean and in the original packaging.

Please refer to our measuring guide click here

There is no minimum order as such,we will decorate 1 garment if required,but bear in mind the more garments that are ordered and decorated the cheaper it gets.

You will need to provide the artwork which you require to be used for the logo and if you need specific pantone colours we will require the PMS numbers for these also.

For embroidery no particular format,for screen printing we require better artwork but send us what you have as we have our own in house graphic artists who may be able to redraw your art in the correct format.

We have our own in house graphics team that can design something for you. email us for a quote

The set up fee occurs only as a one off fee on a new logo for embroidery or screen printing on small orders. On large orders of 100 or more of the same embroidered logo, we waive the set up fee.

Yes. We will send an art approval for screen printing that needs to be signed off and the embroidery is stitched out on a piece of fabric for you to approve before we decorate the garments.. This ensures that you are satisfied with the quality of your purchase

In this instance you will be given a full refund less any fee’s and charges and costs that we may have incurred up to the point of cancellation. This can include artwork setups, sampling fees, courier fees and stock which has been purchased on your behalf.

Yes not a problem.

If you require embroidery or printing we will need a 50% deposit before commencing production with the balance payable before despatch. Blank garments require full payment prior to delivery.

We accept EFTPOS, EFT, Cheque, Cash, or credit card.

Your first 3 orders are as per our usuall terms. Following the completion of your first 3 orders you may then apply to open a trading account. This account is offered and opened at the discretion of Promocorp Pty Ltd and is only available to companies that can demonstrate that they will be ordering regularly. Accounts which are not used at all during a 6 month period will revert back to our normal trading terms.

We guarantee 10 working days from sign off of art.Conditions apply.

Yes, once we view your logo, we will confirm whether it is suitable for production.

Yes. We have a huge range of promotional products that we can supply from diaries to sport bags. You name it, and we will supply it.

Believe it or not we guarantee to despatch within 10 working days of you approving the artwork (out of stock and china direct products excepte

Yes, we can deliver right to your door step to make things easier for you. For stocked items, we can dispatch the product to you on the same day or within 24 hours. Any other stock will take approximately 3-14 days depending on stock availability from our supplier/manufacturer.